Terms & Conditions


Arrival and Late Policy

To ensure that we can provide the best service to all our clients, we kindly request that you arrive at least 10 minutes prior to your scheduled appointment time. This allows us to prepare the treatment room and ensures that you receive your full allotted time for your treatment.

If you happen to arrive late for your appointment, please understand that we may need to make adjustments to your treatment. In some cases, we may need to shorten or cancel certain aspects of the treatment in order to accommodate our next scheduled client. Despite any adjustments made, the full scheduled appointment fee will still apply.

We value your time as well as the time of our other clients, and we strive to maintain a smooth schedule for everyone. Thank you for your understanding and cooperation.

Cancellation and No-Show Policy

When booking an appointment with Skindulge, a 20% deposit is required to secure your reservation. We kindly remind you of our cancellation and no-show policy during the booking process, and this information is also available on our booking system.

We understand that sometimes circumstances may arise that require you to change or cancel your appointment. If you need to cancel or reschedule, we kindly ask for a minimum of 24 hours' notice prior to your scheduled appointment time. This allows us to offer the available time slot to another client.

If the 24-hour notice is not provided for a cancellation, a charge of 20% of the treatment cost will be applied. In the case of a no-show, where you fail to attend your scheduled appointment without any prior notice, the full charges for the appointment time will be applied.

Please note that this cancellation and no-show policy also applies to voucher holders and members.

We strive to accommodate our clients' needs and provide them with ample time to reschedule their appointments. By adhering to this policy, you help us maintain our schedule and ensure that all clients receive the best possible service. Thank you for your understanding and cooperation.

Gift Vouchers

  • Gift vouchers purchased may only be redeemed in the business of purchase.

  • Gift vouchers may be partially redeemed and the balance used at a later date, provided before expiry.

  • Gift vouchers cannot be redeemed for cash.

  • Gift vouchers are valid for a period of 3 years from the date of purchase. The purchase contract is concluded with the service provider.

  • Gift vouchers cannot be redeemed on public holidays

  • Gift Voucher must be presented on upon arrival

  • Cancellation within 24 hours of your appointment may result in a cancellation fee be charged to credit card when the booking was made.

  • No Show if you do not show up to your appointment this will result in voucher been redeemed in full.